Please be reminded that to make any exchange, you must meet the following requirements:
- The purchase receipt.
- The time limit for any exchange is 15 calendar days.
- The garment or product must be new.
- The garment or product must not have been used.
- The garment or product must have its original tags as provided at the time of sale.
- In its original packaging.
- The garment or product must not have any alterations, stains, or evidence of use.
Warranty Conditions
All warranties for VOLA products and the products marketed by VOLA have a warranty defined by the manufacturer. To initiate the warranty process, it is essential to present the purchase receipt. If you do not have the receipt, you can request a copy via this email: servicioalcliente@volaflywear.com. Please remember to send all possible details, such as the purchase date, ID number, and phone number.
- Oakley Glasses: 12 months for manufacturing defects
- Oakley Accessories: 1 month
- VOLA Clothing: 3 months for manufacturing defects (does not apply to damage caused by use)
- VOLA Caps: 3 months
- Metal Badges: 6 months
- Other Metal Items: 3 months
- Socks: 15 days for manufacturing defects